AI troubleshooting guide
1. Technical requirements for the AI integration
a. IT environment requirements
The general requirements for coDiagnostiX apply. These are as follows.
· CPU: x86-64 compatible processor supported by the operating system (at least Intel® Core 2 Duo processor P8600)
· GPU: Support for OpenGL version 3.3 or higher
· Main memory: Minimum 8 GB RAM
· 5GB of free disk space for installation
· Free disk space for patient datasets and swap/cache files: Minimum of 10 GB of free disk space prior to each start of coDiagnostiX
· Operating system: Microsoft® Windows® 10, 64-bit, Microsoft® Windows® 11, 64-bit
Furthermore, online connectivity is required. If a firewall is being used, the following addresses need to be reachable.
promaton.casexchange.de and api.promaton.com
To check the connectivity, make sure the following page is accessible from the customer’s computer.
https://promaton.casexchange.de/Promaton/PromatonWebService2.asmx
An exception within the firewall may need to be created to facilitate that.
b. Dataset requirements
Excluded from use are patients with the following condition(s) and/or diseases.
· Children teeth (primary dentition)
· Hyperdontia
· Syndromic patients
· Facial trauma
· Any (previous) facial surgery with large metal artifacts (implants as well) and/or jaw implants
· Large bone defect
Software is intended to be used for the following patient population.
· Patients of 15+ years old
· Female and male
· Worldwide countries
· With mature teeth (secondary dentition)
Input requirements
· A scan’s slice and pixel spacing values MUST be between 0.05mm and 0.5mm.
· The scan MUST NOT have slices missing.
· The scan MUST NOT have corrupted slices.
· Data MUST be received in a folder, as a single file or as a stack of files, compressed with the gzip protocol.
· The data MUST contain a 3D volumetric scan pertaining to a single patient.
· The data file(s) MUST be in the DICOM format. The file(s) must originate from a Cone-Beam Computed Tomography (CBCT) scan.
· A scan’s slice and pixel spacing values MUST be between 0.05mm and 0.5mm.
· The scan MUST NOT have corrupted pixel data.
· CT cases are not supported
2. How to diagnose the state of the AI integration
a. Is the AI integration even being installed?
Please go to Windows Settings -> Apps and search the list for “coDiagnostiX”. You should get an entry for “coDiagnostiX-AI-Integration”. If there is no such entry, the AI integration is not installed.
b. Is the service for the AI integration running?
Please open the Task Manager and navigate to the “Services” tab and look for “coDiagnostiX AI Integration” Is the service present and running?
Right-click on the entry and try the options start or restart.
After you start/restart the service, give it a few minutes to show an effect on the availability of the AI integration within coDiagnostiX.
c. Is the AI available within coDiagnostiX?
If you open a case, the entry “AI Assistant” needs to show up in the “Plan” tab.
d. What does the AI icon tell?
The AI integration is working correctly:
There is a connection issue:
3. Locations on the system
· Default installation path: “C:\Program Files (x86)\coDiagnostiX\AI-Integration”
· AI Service Data: “C:\ProgramData\coDiagnostiX\AIServiceData”
4. AI issues and associated common solutions
· Make sure the AI integration is installed (2.a) – if not, install it with the AI installer package or the full installer package of coDiagnostiX.
· Find out if the AI Service is started (2.b) – if not, try to start the service.
· Check if an AI Server connection is possible – on how to do that, please refer to 1.a.
· Make sure firewalls or other security solutions are not blocking the connection to the AI server – if this looks to be the case, get in touch with the customer’s IT to create an exception.
· Reboot the PC – sometimes the solution is as simple as that.
· The AI feature has to be activated on the Dental Wings server backend. In some cases, this has not been done automatically – if you have already tried the other steps, please reach out to the 2nd level support.