Dongle not recognized or License suddenly expired

Troubleshooting: "No dongle connected" or "License is expired"

  Approach #1

Step 1.

Check if the license service is running. You can do this by opening the Windows Explorer, then navigate to:

C:\Program Files (x86)\coDiagnostiX\coDiagnostiX.App\eToken

Step 2.

Now you need to run the STMSLMSrv.exe and click on Uninstall, wait for a few seconds and click on "Install". This will restart the service and installs the latest of the LicenseService.exe.

If the license manager is unresponsive (Program not responding), restart the computer at this point. (This will fix the issue)

Please click on "Uninstall" wait for the status to update to: "Not Started" and then click on "Install" again.
This will restart our license service.

Step 3.

If you've reinstalled the service, click on "Diagnosis..." and see if the dongle shows up.

Approach #2

Please check if coDiagnostiX SafeNet driver is installed.

You can check this by navigating to the eToken directory:

C:\Program Files (x86)\coDiagnostiX\coDiagnostiX.App\eToken

There will be an installer "SafeNetAuthenticationClient-x64-10.0" or "SafeNetAuthenticationClient-x64-10.8"

If it starts the default setup, please follow the wizard and install the program.

If the driver is already installed, repair it instead.
Please do not uninstall any driver, only "Repair" or "Install" if it is not installed.

You can "Install" and "Repair" with a double click on the setup, then select the option you want to.

If this doesn't work, you should restart the computer and come back at coDiagnostiX support.